سياسة الشحن والتوصيل
أهلاً بكم في تريندي آند سبورتي!
إليكم كل ما تحتاجون معرفته عن عملية الشحن والتوصيل لدينا.
اجراءات الشحن:
يتم شحن جميع الطلبات من متجر تريندي آند سبورتي عبر شركة شحن سريع، تغطي جميع مناطق مصر.
تأكيد الطلب:
بعد إتمام طلبك، ستتلقى رسالة تأكيد عبر البريد الإلكتروني تحتوي على
رقم طلبك وتحديثات حالة الطلب. لضمان استلامك لهذه التفاصيل،
يرجى إدخال عنوان بريدك الإلكتروني ورقم الموبايل بشكل صحيح عند تسجيل طلبك.
Shipping Costs:
Shipping fees are calculated based on your location and the specifics of
your order, including the number of items, seller differences, and
shipment weight. Costs may vary for different pieces within the same
order.
Inspection & Returns:
Please note that inspection of orders upon delivery is not permitted. If
you encounter any issues and wish to return or exchange your order, please
follow our return policy for assistance.
Return Policy:
You can return or exchange items within 14 days of receipt. Note that
shipping and return charges are applicable unless the item is defective.
Defective or Incorrect Items:
If you receive an incorrect or defective item, please contact us within 48
hours of receipt so we can resolve the issue promptly.
Return Costs:
Shipping, return, or exchange costs are the responsibility of the customer
and are non-refundable in case of return.
Delivery Timings:
Cairo and Giza:
1 to 3 working days.
Other Governorates:
3 to 5 working days.
Order Cancellation:
You may cancel your order at any time. We appreciate your feedback on the
cancellation reason to help us improve our services. For prepaid orders, the
refund will be processed to your original payment method within 3 to 14 working
days.
Contact Us:
Customer Service Phone:
+201003691831 (Saturday to Thursday, 10 am to 6 pm)
Social Media:
Facebook, Instagram, or our Website Chat Bot (Daily from 10 am to 7 pm)
Email:
info@trendyandsporty.com
Thank you for choosing Trendy & Sporty!
